Refund & delivery policy

What this policy covers

This policy applies to purchases made directly from Scholarly-Ink Ltd, including digital courses and resources, live courses and workshops, consultations, custom academic and editorial services, APC or other third-party payment support, and physical products from our shop.

Where an order form, proposal or service agreement gives a specific delivery date or additional terms, those order-specific terms apply alongside this policy.

Delivery timelines

Timelines begin after successful payment and after we have received all information or materials needed to fulfil the order.

Digital courses and resources

Access is normally provided immediately and no later than one hour after successful payment, unless a stated cohort or release date applies.

Live courses and workshops

The session date is shown before purchase. Joining details are sent no later than 24 hours before the session.

Consultations

We confirm the booking within one business day. The consultation takes place on the date and time selected or agreed with you.

Custom services

We acknowledge a complete order within one business day. The delivery date is stated in your accepted quote, order summary or service agreement.

APC and third-party payments

Processing begins after we receive cleared funds, the invoice and correct recipient details. Your quote states our estimated processing time; the recipient provider may take additional time to confirm payment.

Physical products

Orders are processed within 2–5 business days. Estimated delivery after dispatch is 3–7 business days within Nigeria and 7–21 business days internationally. Customs delays are outside our control.

Business days are Monday to Friday, excluding public holidays in Nigeria. A delivery clock pauses while we are waiting for information, approval or materials from you.

Refunds and returns

Duplicate or incorrect charges

A verified duplicate charge or amount charged in error will be refunded in full.

Digital courses and resources

You may request a refund within 7 days if you have not accessed the course or downloaded the resource. We also provide a full refund if access was not supplied or a material technical defect cannot be resolved. We do not offer change-of-mind refunds after substantial access or download.

Live courses and workshops

Cancel at least 7 days before the start for a full refund or transfer. Cancellation between 48 hours and 7 days qualifies for a 50% refund or transfer. Cancellations under 48 hours are not normally refundable, although a transfer may be offered. If we cancel, you may choose a full refund or a new date.

Consultations

Cancel or reschedule at least 24 hours before the appointment for a full refund or free reschedule. Late cancellations and missed appointments are not normally refundable.

Custom services

Before work begins, you may receive a full refund. After work begins, we may refund only the unearned balance. Completed and accepted work is not eligible for a change-of-mind refund. If delivered work materially misses the agreed scope, we will first correct it and, if we cannot, refund the affected part.

APC and third-party payments

A full refund is available before we remit funds to the third party. After remittance, we can refund only money recovered from the recipient, less any non-refundable third-party charge disclosed to you.

Physical products

You may return an unused, unworn product in its original packaging within 14 days of delivery. Personalised products are not returnable for a change of mind. Report a wrong, damaged or defective item within 48 hours of delivery; where we are at fault, we will cover reasonable return costs and replace or refund the item.

How to request a refund

Email support@scholarly-ink.com with the subject “Refund request” and include:

• your name and the email used for the purchase;
• your order or transaction reference;
• the item or service and the reason for your request; and
• photographs or other evidence, where relevant.

Processing timeline: We acknowledge requests within 1 business day, provide a decision within 5 business days, and initiate an approved refund within 5 business days after approval.

Approved refunds are returned to the original payment method. After we initiate a refund, your bank or payment provider may take a further 3–10 working days to credit your account.

Delays and failed delivery

If we expect to miss an agreed delivery date, we will tell you and provide a revised date. If the revised date is not suitable, you may cancel the undelivered part for a refund. This does not apply where a delay results from missing client information, an action by a third-party provider, customs, or an event reasonably outside our control.

If digital access or joining instructions do not arrive within the timeline above, contact support@scholarly-ink.com so we can restore access or arrange the applicable refund.